FAQ

Payment, Pricing & Promotions

All pricing is listed in USD.

Our website accepts all major credit cards and PayPal as acceptable methods of payment. If you are a U.S. resident you may pay with a check/money order, but the items will not ship until payment has cleared. Orders not paid within 5 business days will be cancelled.

Sometimes we will temporarily discount a product's price or run promotions on certain product lines. These changes are time-sensitive and we reserve the right to end a promotion at any time. Orders placed before a sale begins or after the expiration will not be eligible for the promotional rate.

Forge and Fire Gaming reserves the right to cancel any orders effected by a website error, with no further obligations to you, even after an order confirmation has been received. In the case that payment has already being received, we will contact you via email regarding the error and will process a full refund for the order.

Cancellation Policy

For New Release and Pre-Order Items, we do not allow for cancellations. Once an order is placed and accepted, we cannot change or modify the order except to allow for an equivalent amount of store credit to be issued to your account in-lieu of receiving the Pre-Ordered/New Release product(s) if you contact us within 72 hours of the order being placed. There are no exceptions to this policy. 

For sealed boxes, single cards, and TCG orders: Due to price fluctuations in the TCG Market, we cannot accept returns for single cards or sealed product. 

Miniatures and Supplies: We allow for cancellations of any miniature or supply order that has not shipped and that is not a Pre-Order or New Release product. All cancellations are subject to a 10% Restocking Fee. This fee is waived if you elect to receive store credit in-lieu of a refund. You will receive store credit equivalent to the purchase price of the items, less taxes and fees, for use on any products in our store!

If you would like us to make an exception to any of the policies outlined above, please send us an email to support@forgeandfiregaming.com within 72 hours of your initial purchase. No requests outside of that time can be considered. 

SHIPPING & RETURNS

SHIPPING INFORMATION

Orders placed Friday and over the weekend will be processed the following Monday. We reserve the right to request signature delivery on any order. We do not ship to PO Boxes. Our warehouse is located in St. Louis, Missouri and transit time varies based on destination.  

For Pre-orders, any items combined with pre-ordered product will not ship until the last item in the order is ready to ship unless those items qualify for free shipping, or shipping is paid separately. 

Transit Companies

We utilize UPS and USPS as our shipping carriers.  

Transit Times 

Times vary based on destination and shipping method chosen. If you need expedited delivery, please contact us at support@forgeandfiregaming.com 

Tracking Information

Shipping confirmation will be emailed at the end of each business day. Tracking numbers will be available within 24 hours from the time of shipment. Account holders can view their tracking number from the customer account page. 

Please note, international tracking numbers can take up to three business days to be loaded to customer accounts 

Free Shipping/Flat Rate Shipping 

Orders of $99+ and shipping to the 48 contiguous United States or United States Military addresses (APOs & FPOs) qualify for free shipping.

We do not offer free shipping to any order going outside the United States.

RETURNS & REPLACEMENTS 

All returns require approval and an RMA. Please email support@forgeandfiregaming.com for approval before sending back merchandise. 

Forge and Fire Gaming will accept returns on many unopened products within 3 weeks of delivery. Forge and Fire Gaming does not cover shipping costs on returns. All returns will be subject to a 10% restocking fee. The restocking fee is waived if store credit is elected as the refund method. For New Release and Pre-Order products we do not allow refunds or returns. Due to price fluctuations, we do not accept returns for sports cards or collectible card games (Magic, Pokemon, Flesh and Blood, etc).

If a sealed product contains missing or damaged parts, you will have to contact the manufacturer to correct the problem. If you need help finding the contact information for the manufacturer, you may call or email us and we will be happy to assist you.

Privacy

Forge and Fire Gaming knows that the privacy and security of your information is important to you. We appreciate that you trust us, and we want you to know how well we guard your privacy. By visiting our site, you accept the practices described in this notice.

What Information About Customers Do We Store?

Information given to us by you - We keep all information you enter, such as name address, etc. "Cookies" on your computer - We store a "digital cookie" on your computer so we can keep track of your shopping cart order when your are shopping with us. However, to protect your privacy, we don't show any of your account information until you have entered the password you selected when you set up your account. If you, as a user of the site, choose to not accept cookies, this will not prevent you from shopping on our site. However, you won't be able to use the shopping cart. After choosing the items you wish to purchase, you can then either e-mail the order to us, or call us on the phone, or fax us with the list of items you wish to order.

Information on current and past orders - We do store the contents of present and past orders on the website for your personal information. These are not accessible without entering the password you selected when you set up your account.

How secure is the information on the Web site?

All your private information is stored on the site using Secure Sockets Layer (SSL) software, which encrypts the information you input. Only the information listed in the section below can be physically seen on our site, and only by yourself or someone else you have given your password to.

NOTE: Your credit card is never listed on our site. All our credit card processing is handled by PayPal, an international company authorized by all the major credit card companies to handle confirmation and charging of credit card numbers.

Children

Forge and Fire Gaming welcomes users of all ages to use our website. However, if you are under the age of 13, you may not register on our website without permission from your parents, as that is against FTC (Federal Trade Commission) rules about collection of personal information from children. If you then are under 13, and want to register on our site, we suggest that instead you have your parents register to use the site, and ask them permission to use their account.

Conditions of Use, Notices & Revisions

If you visit the Forge and Fire Gaming Web site, your visit and any dispute over privacy is subject to this Notice and our Conditions of Use, including limitations on damages, arbitration of disputes, and application of the law of the state of Missouri. If you have any concerns about the privacy at Forge and Fire Gaming, please send a thorough description to support@forgeandfiregaming.com and we will try to resolve it. If we ever decide to change the way we use your personal information on our site, we will first notify you by e-mail of our intent to change our policy. You will be able to choose whether you are willing to be included in our policy change. 

Support Links

We use email links located on the Contact Us page, FAQ Page and other informational pages, to allow you to contact us directly with any questions or comments you may have. We read every message sent in and reply to all questions asked within 1 business day. This information is used to respond directly to your questions or comments. We may use your comments to improve the site and its operations, or to correct mistakes you have pointed out to us. Your personal information is not shared outside the company under any circumstances, unless we first ask and you give us specific permission.